faqs

What are my payment options?

We gladly accept Visa, MasterCard, American Express, cash and checks. After you've paid, you can choose to receive a paper receipt on the spot or have a receipt emailed directly to your inbox. 

 

What if I need to cancel my appointment?

We know life happens so if you have to miss your appointment, we simply ask that you give us a 24-hour notice by phone or email. We also realize that sometimes little (and big) emergencies come up in the same hour as your appointment. In this case, a call letting us know would be greatly appreciated. And finally, if you accumulate more than two no-shows, we'll still love you but require your credit card info to schedule future appointments

 

What if I'm running late?

If you arrive more than 15 minutes past your scheduled appointment, you may be asked to reschedule for a more convenient time.

 

Children

In order to offer a relaxing environment and safety for all of our guests, we ask you arrange for childcare prior to your visit. If childcare is unavailable, children may wait in the guest area with adult supervision. 

 

Phones

We ask that phones are kept on silent and phone calls kept to a minimum inside the salon to help create a peaceful atmosphere. 

 

Gratuities

All of our fine services are available for you with or without gratuities.  Our guests typically offer anywhere from 10-25% on top of their services.  

 

Satisfaction

If for any reason you are not completely satisfied with the services you received, please feel free to contact our Client Services Manager immediately so that we may resolve the situation. Your satisfaction is our number one priority.